The City of Washington, Indiana

A City of Pride and Progress

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Trip Scheduling

Accessibility
Off-Route Trips
Scheduling an Off-Route Trip
Off-Route Trip Rules
Passenger Conduct
Weather Policy

 

Accessibility

All of Washington Transit’s buses are handicapped accessible (wheelchair lifts) and service is provided curb-to-curb. Drivers will assist as needed when boarding and exiting the vehicle.

Driver assistance does not include assistance from door-to-door. The vehicle’s lift is available for passengers who are unable to use the bus entrance/exit steps.

Portable oxygen tanks are permitted.

Service animals are allowed.

Car seats that are required by law must be used and provided by the passenger.

 

Off-Route Trips

Washington Transit offers route-deviation (off regular route) services, at regular fares, on a call-in demand responsive basis during normal business hours (7AM-4PM Monday-Friday, except City of Washington observed holidays). Off-route trips are restricted to within ¾ of a mile of the regular bus route.

 

Scheduling an Off-Route Trip

Call the Washington Transit Dispatch Office at 2200 Memorial Avenue, Washington, IN at (812) 254-4564. Timing of off-route deviation trips will be consistent with closest point off regular route.

When requesting a ride, please be ready to provide the following information
  • Your name, address and phone number
  • Date and time of your request (time of pickup will be determined by closest access point off regular route)
  • Destination address
  • Return time if needed and address if different than original destination address
  • Will you be using a wheelchair or mobility device (i.e. walker or other?)
  • If you will be traveling with a personal care attendant or service animal

 

Off-Route Trip Rules

Off-Route Trip Cancellations and “No Shows”: Off-Route scheduled trip cancellations should be made as soon as possible. A “no show” occurs if a driver shows up for a scheduled off-route pickup and the passenger does not. Passengers who are a “no show” or fail to cancel their trips less than sixty (60) minutes ahead of time will be required to pay for the trip before any future rides can be provided. Passengers with 3 or more “no shows” in a 60-day period may lose privileges for off-route transport by Washington Transit. Please remember that this time slot has been scheduled for you. A no-show or short cancellation has prevented someone else from riding and/or has delayed regular route service for others.

The driver is only allowed to wait for off-route passengers no more than three (3) minutes after scheduled pick-up time. Drivers have a fixed schedule to meet and delays cause inconvenience for other passengers waiting on the bus.

 

Passenger Conduct

  • No smoking or chewing tobacco is allowed on the bus
  • No eating or drinking is allowed on the bus
  • Passengers must remain seated when vehicle is moving unless a standee bar is provided
  • Please be courteous; no profane language allowed
  • No lewd conduct of any kind will be tolerated
  • Appropriate attire is always required
  • For safety reasons, do not distract the driver
  • Disregard for any of the above may result in loss of riding privileges
  • Washington Transit is not responsible for lost, stolen or damaged items

 

Weather Policy

Washington Transit reserves the right to suspend operations on certain portions of the regular route and any off-route trips if roads or conditions are deemed unsafe for passengers or drivers.

It is the goal of Washington Transit to provide the greatest number of passengers with prompt, efficient, friendly service at an affordable price.

Passengers should be aware that the driver may be picking up and dropping off other passengers before reaching their destinations. If driver has not arrived 15 minutes after scheduled pick-up time, please call dispatch (812) 254-4564; all Washington Transit buses are equipped with two-way radios for communications between the dispatch office and driver.

 

Riders may call 812-254-4564 and ask to speak with the Washington Street Commissioner - Transit Manager if customer service expectations are not being met.

Contact Us

Bryan Sergesketter,
Street Commissioner, Transit Manager
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