The City of Washington, Indiana

A City of Pride and Progress


Transit Department

Welcome to the Transit Department!

Washington Transit is a department of the City of Washington and its services are funded through resources made available by the City of Washington, the Federal Transit Administration, the Indiana Department of Transportation and passenger fares. Washington Transit’s provides public transportation; services are available to everyone that complies with “System Rules” and “Passenger Conduct” standards (see below). Washington Transit does not discriminate based on race, creed, religion, sex, origin, age or disability in its services.

Washington Transit operates over a designated route within the corporate limits of the City of Washington and to and from Wal-Mart Super Center outside the corporate limits. Washington Transit operates on a “fixed deviated route” allowing the driver to deviate from the fixed route up to ¾ of a mile for pickups and drop offs. Each round trip covers sixty (60) minutes. Layover time, if needed to meet scheduled route time points, is taken at Jamestown Apartments. Information on Washington Transit’s service is available between 7AM-4PM, EST, Monday through Friday by calling (812) 254-4564; TDD phone number is (812) 254-4564.

Bus route/schedules are available online and in printed form (in English, Spanish, and Braille) at the Transit Office (2200 Memorial Avenue) City Hall (101 NE 3rd Street), Mayor’s Office (200 Harned Avenue), Sunset Towers (520 SE 2nd Street) and is posted at Wal-Mart Supercenter (1801 South Highway 57). Bus schedules are available in Braille for vision-impaired persons upon request (812) 254-4564.

  • Drivers are city employees that are specially trained, licensed, safe and courteous
  • Buses are clean and smoke-free
  • Passengers should expect that schedule delays can occur due to traffic, bad weather or any other problem beyond the driver’s control

Days & Hours of Service 

Washington Transit’s service hours are Monday - Friday, 7AM - 5PM EST (final trip begins at 4PM and ends at 5PM, EST).

Washington Transit does not operate on the following holidays
  • New Years Day
  • Martin Luther King Day
  • President’s Day
  • Good Friday
  • Primary Election Day (May)
  • Memorial Day
  • Independence Day (July 4th or date officially observed by the City of Washington)
  • Labor Day
  • General Election Day (November)
  • Thanksgiving Day and Friday after
  • Christmas Eve (if on a weekend, the date officially observed by the City of Washington)
  • Christmas Day (if on a weekend, the date officially observed by the City of Washington)

Fare (One-Way)

  • Regular Fare: Free
  • Students (K-12): Free
  • Senior Citizens: Free*
  • Disabled Persons: Free*


The Washington Transit System (WTS) operates its programs and
services without regard to race, color, and national origin in accordance
with Title VI of the Civil Rights Act of 1964. Any person who believes
he or she has been aggrieved by any unlawful discriminatory
practice under Title VI may file a complaint with WTS.

Title VI Complaint Procedure (General Requirement)

Any person who believes she or he has been discriminated against
based on race, color, or national origin by the Washington Transit
System (WTS) may file a Title VI complaint by completing and submitting
the agency’s Title VI Complaint Form. WTS’s Manager will
investigate the complaint received no more than 180 days after the
alleged incident. WTS will process complaints that are complete.
Once the complaint is received, WTS will review it to determine if
WTS has jurisdiction regarding the nature of the complaint. The
complainant will receive an acknowledgment letter informing
her/him whether the complaint will be investigated by WTS management
or needs to be referred to another agency or authority.
WTS has 60 days to investigate the complaint. If more information
is needed to resolve the case, WTS may contact the complainant.
The complainant has 10 business days from the date of the acknowledgment
letter to send requested information to the investigator
assigned to the case. If the investigator is not contacted by
the complainant or does not receive the additional information
within 10 business days, WTS can administratively close the case.
A case can be administratively closed also if the complainant no
longer wishes to pursue his or her case.
After the investigator reviews the complaint, she/he will issue one
of two letters to the complainant: a closure letter or a letter of finding
(LOF). A closure letter summarizes the allegations and states
that there was not a Title VI violation and that the case will be
closed. A LOF summarizes the allegations and interviews regarding
the alleged incident and explains whether any disciplinary action,
additional training of the staff member, or other action will occur. If
the complainant wishes to appeal the decision, she/he has 15 days
after the date of the letter or the LOF to do so. A complainant may
file a complaint directly with the Federal Transit Administration by
filing a complaint with the: Office of Civil Rights Attention: Title VI
Program Coordinator East Building, 5th Floor –TCR 1200 New Jersey
Avenue, SE Washington, DC 20590.

For information on Washington Transit’s civil rights plan and the
procedures to file a complaint contact 812-254-4564; for those with
hearing impairments call 812-254-8223; or visit our office at 2200
Memorial, Washington, IN 47501. WTS will provide the complainant
with the necessary written complaint form for filing the

Procedures For Mobility Impaired Persons (American With Disabilities ACT-ADA)

Trip Procedures:

Call our Dispatch office at 812-254-4564 and be prepared to provide
the information listed below. ADA pickups are available on
first-come, first-serve basis based on where the bus is on the route
at the time of the request.
When requesting a ride, please be ready to provide:
Your name, address and phone number.
Date, time and street address (Washington, IN ADA service area)
of your requested pickup.
Will you be using a wheelchair or mobility device?
Passengers should be aware that the driver may be picking up and
dropping off other passengers before reaching their destinations.
ADA passengers should expect that delays may occur due to traffic,
bad weather or any other problem beyond the driver’s control.
If the driver has not arrived within 15 minutes of the scheduled
pick-up time, please call dispatch.

For all transit information in Spanish, please refer to to the useful links heading in the green bar below. Upon clicking on the header, click the link "WTS Informacion en Espanol" and the documents will be downloaded to your computer.

Para toda la informacion de transito en espanol, por favor consulte los enlaces utiles en la barra verde a continuacion. Al hacer clic en la barra, haga clic en el enlace "WTS Informacion en Espanol" y los documentos se descargaran a su computadora.

Contact Us

Bryan Sergesketter,
Street Commissioner, Transit Manager

In this Department

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