Washington, Indiana

FREQUENTLY ASKED QUESTIONS

What are your office hours?

Our office hours are Monday thru Friday
City Hall – Collections & Turn Ons & Turn Offs
101 NE 3rd Street Washington
8:30 AM to 4:00 PM (812)254-2730

Business Office – Drive Thru Window
2100 Memorial Ave Washington, IN
8:30 to 4:00 PM (812) 254-5171

What information is needed and what is the cost to turn on my utilities?

You will need a picture ID along with your Social Security number or Driver’s License number.

If you are renting you need your lease agreement signed by your landlord

A contact phone number where you can be reached.

The address of the property you are turning on and a valid mailing address.

Customer Deposits: Refundable at the termination of service.
Light-1st Meter $100.00
Light-additional Meters $100.00
Light-Industrial $150.00
Water Meter Deposit $100.00
Water Commercial Deposit $150.00

Are Security Lights available?

Outdoor Lighting Service is available for outdoor lighting to any customer located adjacent to our electric distribution line that is adequate and suitable for supplying the service requested. You must sign a service order requesting an Outdoor Light and if a pole is not available, there is a Pole Setting Fee of $25.00. All Security Lights shall burn approximately one-half hour after sunset until approximately one-half hour before sunrise each day in the year. The rate per Lamp per Month varies according to the wattage of the lamp. See Rates on the website http://www.washingtonin.us/departments/utilitiesrates.html

Ownership of Poles, transformers, secondary lines, security lights, fixtures, controls and other equipment shall be owned and maintained by the Utility. All facilities installed by Utility for service shall be owned and maintained by the Utility. All service and necessary maintenance will be performed only during regularly scheduled working hours of the Utility.

My security light or my street light is out what do I do?

Please call the Washington Utility Business office at 254-5171 to report your Security Light or Street Light not working. This is the only way that we know that they are not working. Washington Light & Power will restore service within two working days after notification by customer.

Are there other fees?

These are temporary fees and are non-refundable.

Pole Setting Fee $25.00
Temporary Service Fee $25.00
Electric Reconnection Fee $25.00
Water Reconnection Fee $15.00
Meter Test Fee $10.00

When will I get billed?

When you sign up for service your location will be assigned to a meter reading route. When your meter has been read, your bill will normally be generated and mailed in the next 14 days. A customer service representative can give you more accurate information when you give us your address.

When will the bill be due?

Your bill will be due 21 days after the billing. A due date will be printed on your utility bill.

How can I make my payments?

You can pay by check, money order, credit card or cash by visiting either one of our offices or mailing the payment to:

WMU
PO Box 800
Washington, IN 47501

Card Card payments can also be made via phone or the internet. See our Online Bill Payments page for details.

Return addressed envelopes may be picked up at either office for mail payments.
For your convenience a Drive-thru window is located at the Business office. Please bring the whole bill when paying in person. When paying by mail, please send in the bottom stub . We also have available to our customers the Direct Pay Program. Your account is automatically paid from your bank account when the bill is due. Please contact the business office to sign up for this service.

Can I make payments after the office is closed?

Yes, We have a handicapped-accessible payment depository located at the City Hall on the main floor next to the police station, and a second depository at our Utility Business Office, 2100 Memorial Avenue.

What is your disconnection policy?

WMU does not want to disconnect your service. Your payment must be made within 14 days of your due date on your bill. On the 35th day after the bill in question remains unpaid, WMU will implement disconnection procedures. You will be disconnected immediately if the Post Office returns your bill to us or upon the receipt of a returned check by your bank.

Do you have other billing & payment programs?

We offer a budget payment that is based on the average usage of the last 12 months. Sign up before July 1st each year.

If I feel that my bill is abnormally high what can I do?

There are a couple of things you can do. You can request a second reading if you feel the meter reading was in error. You can also request to have your meter tested for its accuracy. You can have the meter tested once every 36 months at no charge. The request for the meter must be in writing. If a subsequent meter test is required within the next 36 months a fee may be charged.